How are deliveries arranged?

Our preferred method of contact is by sms messaging to your mobile but we may also contact you by landline or email several days before delivery to arrange a suitable date and your flexibility is appreciated to ensure that our vans can operate as efficiently as possible. Our delivery teams operate Monday to Friday and we always aim to give a 4 hour time slot. Our drivers may also, if requested, contact you 30 minutes before delivery on a mobile or landline. We also ask you to advise us of any access issues which may require smaller vehicles. 

 

How much does it cost?

Local delivery to your door thoughout Lancashire and Cumbria and now including Manchester, Liverpool and Chester is completely free of charge if spending over £500 (£20 if not). Out of these areas the cost is £50 if you spend over £500 and £130 if you spend under this amount. Please note this may be delivered with one man and van in certain areas so help may be required. Please advise if this is an issue.

 

Timescale?

The timescale for each individual product is shown on the website so obviously in the case of a multiple order, the ETA for the complete order will be the longest of any of the individual times. We do attempt to be as accurate as we can regarding our estimates, however events outside of our control can sometimes affect this, such as shipping /customs delays and would ask you that if items are required for a specific date then you contact us to ensure this will happen.

 

How do I prepare for a delivery?

Please ensure that access to the room is as free and unobstructed as possible and anything such as mirrors or pictures on the stairwell that may be knocked should be removed. Please remember that due to Health and Safety legislation and for insurance purposes our delivery teams cannot remove their shoes and so any carpets and floor coverings that this causes a problem for should be covered. For the same reasons it is not possible to deliver furniture through first floor windows, over balconies, climbing ladders or via scaffolding - all of which have been real requests in the past!

 

Problems with the furniture?

In the unfortunate event of there being an immediate problem with the furniture, even with boxed goods, we do ask that you inform us within 24 hours of delivery so the problem can be resolved as quickly as possible. It is also important that if you are storing goods at home for any length of time they are stored in good dry conditions - damp garages are not compatable with quality furniture!

 

Returning furniture?

If you decide you wish to return any products for a refund, this must be done within 7 days of receipt. We ask that the items are returned in the same condition including box and packaging as they were received in. Please note that refunds cannot be given on any bespoke products - including all upholstery - and also mattresses once the packaging has been opened/pierced. We will gladly collect the goods in these circumstances and any refunds will be given after the goods have been inspected by our workshop manager on its return to our warehouse. The refund given will include a charge for any damage that happened whilst in your care and there will also be a deduction for the transport costs. Please note that this will be at cost and therefore at a higher rate than our subsidised delivery charge.

 

Any questions?

We think that this covers most questions you may have, but if not, please contact any of our stores or email info@lpcfurniture.co.uk